Frequently Asked Questions
Everything you need to know about shopping with Intimaly
What are your shipping times and costs?
We offer standard shipping which typically takes 3-7 business days within the continental US. Orders over $50 qualify for free shipping, while a flat rate applies to smaller orders.
How do I return an item?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with tags attached. Please visit our Returns Portal to start your process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order status?
Yes, once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
Are your products covered by a warranty?
All Intimaly products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach more countries in the near future.